Office Policies

At You Fit Counseling LCSW PLLC, we believe clear expectations help everyone feel comfortable and supported. The following policies outline how we work together to maintain fairness, access, and consistency for all clients. By beginning treatment, you agree to the guidelines below.

Hours of Operation

Monday–Friday: 8:00 AM – 5:00 PM

Evening and weekend appointments may be available depending on your clinician’s schedule.
We understand that shift work, call-outs, and rotating schedules can make appointments challenging — please reach out if you need flexibility.

Emergency & After-Hours Contact

If you are experiencing a life-threatening emergency, call 911 immediately.

For a non-life-threatening crisis (for example, overwhelming distress, panic, or suicidal thoughts without intent or plan):

  • Contact your local hospital or Mobile Crisis Assessment Team (MCAT).

  • MCAT serves Oneida, Herkimer, Schoharie, Otsego, Delaware, and Chenango counties.

  • 📞 (315) 732-6228 or (844) 732-6228 — available 24/7.

Responder-Specific Support Lines:

  • Safe Call Now: (206) 459-3020

  • COPLINE (Law Enforcement): 1-800-267-5463

  • Fire/EMS Helpline (Share the Load): 1-888-731-3473

Urgent calls to our office will be returned within 24 hours, Monday through Friday, between 7:00 AM and 7:00 PM.

Phone Messages

Phone messages are checked regularly during business hours. Please leave your full name, best callback number, and a good time to reach you.


Messages left after 5:00 PM on Fridays will be returned the following Monday morning.

Email Contact

For non-urgent matters that can’t wait until your next session, please use the Contact Form on our website or email your clinician directly.
Please note: email is not secure for sensitive or crisis information.

Payments & Insurance Billing

Payment is due at the time of service.

If your session is not covered by insurance, you may pay via:

  • Cash

  • Check

  • Debit or credit card (Visa, MasterCard, American Express)

If you use insurance:

  • A copy of your insurance card must be on file.

  • Your co-pay or deductible is collected at each session.

  • Claims are submitted to your insurer after each appointment.

Returned checks are subject to a $50 service fee.

The No Surprises Act (Good Faith Estimate)

Effective January 1, 2022, federal law requires all healthcare providers to give clients who are uninsured or self-pay a Good Faith Estimate (GFE) of expected costs before care begins.

Your GFE outlines expected charges for your sessions, based on information available at scheduling.
If you receive a bill that is $400 or more above your estimate, you have the right to dispute it.

Learn more: www.cms.gov/nosurprises or call 800-985-3059.

Typical Services at You Fit Counseling

  • 90791: Initial therapy intake (not timed)

  • 90837: Ongoing therapy session (~55 minutes)

  • 90834: Ongoing therapy session (~45 minutes)

Each client’s treatment length and frequency vary depending on factors such as:

  • Your goals and schedule

  • Clinician availability

  • Life circumstances and ongoing challenges

  • Financial considerations

Your therapist will work with you to determine session frequency, progress milestones, and when treatment goals have been met.

Scheduling, Changing, or Cancelling Appointments

The easiest way to manage appointments is through your client portal (login provided at intake).
If calling, please leave your preferred dates and times for scheduling changes.

Cancellation & No-Show Policy

We understand that life happens — shifts run long, family emergencies arise, or you may simply decide therapy isn’t the right fit right now.
All we ask is that you let us know with as much notice as possible so we can open your slot to another client in need.

  • Cancellations must be made at least 24 hours in advance.

  • Cancellations made less than 24 hours before your appointment, or missed sessions (“no-shows”), incur a $95.00 fee.

  • Arriving late (over 15 minutes) may require rescheduling and will be billed as a no-show.

After one no-show, you’ll receive a reminder of this policy.
After three missed or no-show appointments within six months, your account may be placed on scheduling hold or discharged from the practice.

We review emergency exceptions on a case-by-case basis.

Our Commitment to You

We understand therapy is an investment of time, trust, and resources.
Our policies are designed to:

  • Keep sessions accessible to all clients

  • Respect the time and energy of both client and clinician

  • Maintain fairness and consistency across our practice

Thank you for helping us uphold these standards of care.